Effective Date: October 2026
Last Updated: October 2026

1. Purpose

Lance Pay is a financial-technology and digital commerce platform designed to facilitate payment solutions, merchant services, digital wallets, payment cards, transaction infrastructure, rewards, and related business-to-business and consumer payment services.

These Policies and Procedures establish the standards governing the use of Lance Pay services and are intended to promote security, transparency, responsible commerce, regulatory compliance, consumer protection, and the integrity of the Lance Pay ecosystem.

Because payment processing and money movement can involve regulated activities, Lance Pay's actual obligations will depend on the specific services offered, jurisdictions served, and relationships with banks, payment processors, card networks, financial institutions, and other regulated service providers. FinCEN, for example, distinguishes certain payment-processing activities from money transmission when specific conditions are satisfied. FinCEN.gov

2. Acceptable Use Policy

Lance Pay may be used only for lawful commercial and personal transactions permitted by Lance Pay and its banking, processing, card-network, technology, and other financial-services partners.

Users agree not to use Lance Pay for:

• Fraudulent transactions
• Money laundering or terrorist financing
• Identity theft or impersonation
• Unauthorized financial transactions
• Sanctions violations
• Transactions involving stolen funds or compromised payment credentials
• Illegal goods or services
• Unauthorized gambling or gaming activity
• Unlicensed financial services
• Counterfeit merchandise
• Intellectual-property infringement
• Transactions designed to evade applicable laws or regulations
• Any activity prohibited by Lance Pay's financial institution, processor, card network, or technology partners

Lance Pay reserves the right to decline, restrict, suspend, or terminate transactions or accounts that present unacceptable legal, regulatory, fraud, security, reputational, or financial risk.

3. Merchant Onboarding Policy

Businesses seeking to use Lance Pay merchant services may be required to complete an onboarding and underwriting process.

Depending on the service, Lance Pay or its authorized service providers may request:

• Legal business name
• Business address
• Tax identification information
• Ownership information
• Government-issued identification
• Beneficial ownership information
• Business licenses
• Banking information
• Processing history
• Website and business information
• Description of products or services
• Expected transaction volume
• Other information reasonably necessary for compliance and risk assessment

Approval is not guaranteed.

Lance Pay may conduct verification, fraud screening, sanctions screening, identity verification, and other risk-based reviews before approving or continuing an account.

4. Know Your Customer / Business Verification

Where applicable, Lance Pay and its authorized financial partners may maintain procedures designed to identify customers, merchants, beneficial owners, and other relevant parties.

Information may be reviewed to:

1. Verify identity;
2. Confirm business ownership;
3. Assess transaction risk;
4. Prevent fraud;
5. Detect suspicious activity;
6. Comply with applicable legal requirements; and
7. Protect the Lance Pay ecosystem.

Where Lance Pay services involve regulated financial institutions or money-services businesses, additional compliance requirements may apply.

5. Anti-Fraud Policy

Lance Pay maintains a zero-tolerance policy toward intentional payment fraud.

Transactions may be reviewed using automated systems, manual reviews, third-party fraud-prevention tools, and risk-management procedures.

Lance Pay may temporarily hold, reject, reverse, or restrict a transaction when reasonably necessary to investigate suspected fraud, unauthorized activity, account compromise, or other risk.

Users must immediately report suspected unauthorized transactions or compromised credentials.

6. Anti-Money Laundering & Sanctions Compliance

Lance Pay is committed to supporting applicable anti-money-laundering, sanctions, and financial-crime compliance requirements applicable to the services it provides.

Transactions may be screened against applicable sanctions and restricted-party lists and may be subject to additional review.

Lance Pay may cooperate with financial institutions, payment processors, card networks, regulators, law enforcement agencies, and other authorized parties when legally required or otherwise permitted.

FinCEN specifically recognizes the importance of risk-based controls involving third-party payment processors and financial institutions. FinCEN.gov

7. Privacy & Data Protection

Lance Pay recognizes that financial and personal information requires appropriate protection.

Depending on the service being provided, information may include:

• Name and contact information
• Identification information
• Business information
• Payment information
• Transaction information
• Device and security information
• Account information
• Information required for verification and compliance

Lance Pay will use and disclose information in accordance with its applicable Privacy Policy, contractual obligations, and applicable law.

Where financial privacy laws apply, applicable privacy notices should clearly describe information collection, use, disclosure, and safeguarding practices. Federal Trade Commission

Users should never provide passwords, PINs, authentication codes, private keys, or other confidential credentials to another person claiming to represent Lance Pay.

8. Account Security

Users are responsible for maintaining the confidentiality of their account credentials.

Users should:

• Use strong passwords;
• Enable available multifactor authentication;
• Protect payment cards and devices;
• Avoid sharing authentication codes;
• Monitor account activity;
• Report suspicious activity promptly; and
• Keep account information current.

Lance Pay will never intentionally request a user's password or private authentication credentials through an unsolicited communication.

9. Transactions & Settlement

Transaction processing and settlement may involve third-party banks, payment processors, card networks, acquiring institutions, issuing institutions, technology providers, and other service providers.

Transaction authorization does not necessarily guarantee final settlement.

Transactions may be subject to:

• Processing fees;
• Network rules;
• Chargebacks;
• Refunds;
• Reserves;
• Settlement delays;
• Fraud reviews;
• Account restrictions;
• Regulatory requirements; and
• The terms of the applicable merchant or customer agreement.

10. Chargebacks & Disputes

Merchants are responsible for responding to legitimate customer disputes and chargebacks associated with their transactions.

Lance Pay may request documentation supporting a transaction, including:

• Receipts;
• Invoices;
• Proof of delivery;
• Customer communications;
• Refund documentation;
• Transaction records; and
• Other relevant evidence.

Failure to provide requested documentation may affect the resolution of a dispute.

11. Prohibited Merchant Categories

Lance Pay may restrict or prohibit categories of businesses or transactions based upon applicable law, banking-partner requirements, card-network rules, processor requirements, or internal risk policies.

Restricted activities may include businesses involving regulated products, financial services, gambling, adult services, controlled substances, weapons, cryptocurrency or digital assets, or other high-risk activities.

Approval of a merchant or business does not constitute legal approval, licensing, endorsement, or regulatory authorization of the merchant's underlying business activities.

12. Digital Assets & Cryptocurrency

Certain Lance Pay initiatives may involve digital assets, blockchain technology, stablecoins, tokenized assets, or digital utility programs.

Unless expressly stated otherwise:

Lance Pay does not represent that any digital asset offered or referenced through its ecosystem is a security, commodity, currency, deposit, investment, or government-backed financial instrument.

Digital assets may involve substantial legal, technological, market, liquidity, cybersecurity, and regulatory risks.

No digital asset should be purchased solely on the expectation of appreciation.

Any digital-asset offering should be subject to a separate legal, regulatory, tax, securities, money-transmission, and compliance review before launch.

13. No Banking Relationship Unless Expressly Stated

Lance Pay is not a bank merely because it provides or facilitates payment technology or financial-technology services.

Where applicable, banking, deposit, card-issuing, payment-processing, custody, settlement, or other regulated services may be provided by appropriately authorized third-party financial institutions or service providers.

Users should review the applicable agreement to determine which entity is providing a particular regulated financial service.

14. Third-Party Service Providers

Lance Pay may integrate with third-party providers for:

• Payment processing
• Banking services
• Card issuance
• Identity verification
• Fraud prevention
• Blockchain infrastructure
• Digital wallets
• Compliance screening
• Data security
• Customer support
• Technology infrastructure

Third-party services may be subject to separate terms and privacy policies.

Lance Pay does not assume responsibility for independent third-party services except as required by applicable law or contractual agreement.

15. Intellectual Property & Brand Protection

The Lance Pay name, trademarks, logos, designs, software, content, business materials, and related intellectual property are protected to the extent provided by applicable law.

No individual or organization may represent itself as being affiliated with, authorized by, endorsed by, or acting on behalf of Lance Pay without appropriate authorization.

The existence of another website, application, GitHub repository, Vercel deployment, social-media account, cryptocurrency project, or payment product using the name “LancePay” does not establish an affiliation with the Lance Pay organization founded by Dr. Lance Davis.

Users should verify the authenticity of Lance Pay communications and websites before providing financial or personal information.

16. Customer Communications

Lance Pay may communicate with customers regarding:

• Account activity;
• Transactions;
• Security;
• Verification;
• Compliance;
• Product updates;
• Service announcements;
• Customer support; and
• Important changes to terms or policies.

Users are responsible for maintaining accurate contact information.

Lance Pay will not knowingly request sensitive authentication credentials through deceptive or unauthorized communications.

17. Complaints & Customer Support

Customers should first contact Lance Pay through its designated official customer-service channels regarding:

• Unauthorized transactions;
• Account access;
• Merchant disputes;
• Billing questions;
• Security concerns;
• Privacy concerns; or
• Other service-related complaints.

Complaints may be investigated according to the nature of the issue and applicable contractual or regulatory requirements.

18. Policy Enforcement

Violations of these Policies and Procedures may result in:

• Transaction rejection;
• Account review;
• Temporary restrictions;
• Settlement delays;
• Account suspension;
• Account termination;
• Loss of access to certain services; or
• Referral to appropriate authorities where required or permitted by law.

Lance Pay reserves the right to update its policies as its services, technology, partnerships, and regulatory obligations evolve.